Returns & Exchanges

Returns and Exchanges Policy for [Your Company Name]

Last Updated:11/17/23

Thank you for shopping at SweetScape. We want you to be completely satisfied with your purchase. If you have any questions or concerns about your order, please contact us at SweetScapeUS@gmail.com.

Returns

Eligibility

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Time Frame

You have 14 days from the date of purchase to initiate a return.

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer support at SweetScapeUS@gmail.com to request a Return Merchandise Authorization (RMA) number.
  2. Pack the item securely in the original packaging, if possible.
  3. Clearly mark the RMA number on the outside of the package.
  4. Ship the item to the address provided by our customer support.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3-5 business days.

Exchanges

Defective or Damaged Items

If you receive a defective or damaged item, please contact us at SweetScapeUS@gmail.com within 7 days of receiving the product. We will arrange for the return and replacement of the item.

Incorrect Items

If you receive an incorrect item, please contact us immediately at SweetScapeUS@gmail.com We will arrange for the correct item to be shipped to you and provide instructions for returning the incorrect item.

Return Shipping

Customers are responsible for the cost of return shipping, except in cases of defective or incorrect items.

Contact Us

If you have any questions about our returns and exchanges policy, please contact us at SweetScapeUS@gmail.com.