Shipping Policy

Welcome to SweetScape! We're delighted that you've chosen to shop with us. Please take a moment to read our Shipping Policy, which outlines important information regarding the shipment of your orders.

1. Shipping Locations

We currently ship to the following locations:

United States
Canada
United Kingdom
Australia

For international shipping inquiries, please contact our customer support.

2. Processing Time

Orders are typically processed within 1-2 business days. However, please note that during peak seasons or promotional periods, processing times may be slightly longer. We appreciate your understanding.

3. Shipping Methods

We partner with a variety of shipping carriers to ensure reliable and efficient delivery of your orders. The shipping method for your order will be determined based on your location and the items in your cart.

4. Shipping Rates

Shipping rates are calculated based on the total weight of your order, your shipping destination, and the chosen shipping method. You can view the estimated shipping cost during the checkout process before finalizing your purchase.

5. Shipping Times

Shipping times vary depending on your location and the shipping method chosen:

Standard Shipping: Estimated delivery time is 5-10 business days.
Express Shipping: Estimated delivery time is 2-5 business days.
Please note that delivery times are approximate and may be affected by external factors beyond our control.

6. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package. You can use this information to monitor the progress of your shipment.

7. Lost or Stolen Packages

We are not responsible for lost or stolen packages after they have been marked as delivered by the shipping carrier. Please ensure someone is available to receive your package or provide a secure delivery location.

8. International Shipping

For international orders, please be aware that customs and import duties may be applied once the shipment reaches your country. These fees are the responsibility of the customer and are not included in the order total. Please check with your local customs office for information on these potential charges.

9. Returns and Refunds

For information about returns and refunds, please refer to our Return Policy page.

10. Contact Us

If you have any questions or need further assistance regarding shipping, please don't hesitate to contact our customer support team at [SweetScapeUS@gmail.com] or through our Contact Us page.

Thank you for choosing SweetScape for your shopping needs. We strive to provide a seamless shopping experience and are committed to ensuring your order reaches you safely and promptly.