Shipping policy

 Effective Date:1/4/2025

Thank you for shopping with Loquette! We strive to ensure a smooth and efficient shipping experience. Please review our shipping policy below for information on processing, shipping times, and fees.

1. Shipping Locations

We currently ship to all states nationwide. If your country or region is not listed, please contact us at [info@loqutte.com] to inquire about shipping options.

2. Processing Time

  • Orders are processed within 1-2 business days from the time of purchase, excluding weekends and holidays.

  • Orders placed after 5 PM on weekdays or on weekends/holidays will be processed the following business day.

  • Please note that processing times may vary during peak seasons or due to unforeseen circumstances.

3. Shipping Methods and Rates

We offer several shipping methods to suit your needs:

  • Standard Shipping: Estimated delivery time is 4-6 business days.

  • Expedited Shipping: Estimated delivery time is 1-2 business days.

  • International Shipping: Delivery times vary depending on the destination.

Shipping Fees:

  • Shipping costs are calculated based on the weight of your order and the shipping method selected. You will be provided with the shipping cost at checkout.

  • Free standard shipping is available for orders over $70!

4. Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number and a link to track your package. If you have any issues tracking your order, please reach out to us at info@loqutte.com.

5. Delivery Times

Delivery times are estimates and may vary depending on factors such as:

  • Shipping method selected.

  • Destination location.

  • Weather, holidays, and other factors outside of our control.

Please allow additional time for international orders, as customs processing may cause delays.

6. Shipping Delays

While we aim to provide fast and reliable shipping, we are not responsible for any delays caused by the carrier, weather conditions, customs, or other external factors.

7. Incorrect Shipping Information

Please double-check your shipping address at checkout. We are not responsible for lost or delayed packages due to incorrect or incomplete address information provided by the customer. If you notice an error after placing your order, please contact us immediately at info@loqutte.com, and we will do our best to assist you.

8. Lost or Damaged Packages

  • If your package is lost or damaged during transit, please contact the carrier directly with your tracking number.

  • If your order was damaged upon arrival, please contact us at info@loqutte.com within 48 hours with photos of the damaged item and packaging, and we will assist you with a claim.

9. International Shipping

  • International customers are responsible for all customs fees, taxes, and duties imposed by the destination country. These fees are not included in the shipping cost.

  • Customs policies vary by country, and we are not responsible for any delays caused by customs processing.

10. Contact Us

If you have any questions or concerns about shipping, please feel free to reach out:

  • Email: info@loqutte.com